Support
Full technical and consulting support is our standard after project interaction with customers.
We are always in touch and happy to help.
Our implementation approach includes a number of works, end-user training and full technical support. We are interested in ensuring that our customers use the ERP system with maximum comfort and satisfaction, which is why we are always in touch and provide a certain pool of work free of charge in the first month after the go-live.
In the future, customers can contact us for any advice, technical settings, system configuration, or other requests in any way that is convenient for them: an email request, a phone call, or a request in Teams.
Most of our customers note the high level of service and competence of our team and say they would recommend us to their colleagues. We strive to further improve the level of customer service and analyze feedback after implementations and trainings.
We divide customer support into two phases:
1-2 months after launch;
Regular support.
In the first months after the implementation of a new ERP system, users have the most questions. Of course, a lot depends on the preparation during the implementation project – if users pay a lot of attention to testing and training, this period is much easier for them.
But in any case, we reserve a part of the project team for a certain period after the go-live to quickly solve all problems and answer all questions.
As for regular support. We give the customer the opportunity to contact us with any request. However, if we are talking about consultations on issues that can be resolved in a few minutes by phone or messenger, of course we do it free of charge.
Technical support for Business Central/NAV
Our clients



